2 words “Eliminate Waste”, that is the core of Lean. From manufacturing processes all the way to the home and office.
Some terminology that would be useful to know in your organisation.
Error Proofing; removing the possibility of error in a process. eg think of a form that you fill out online that doesn’t allow you to move on to the next page without filling in the all required information.
a. Eliminate, remove the error completely
b. Replacement, of a human with an automation
c. Facilitate, make the process as simple as possible to prevent error
d. Detection, a system or process to identify the potential failure
e. Mitigation, know that errors will occur and use a process to control.
Kaizen; incremental improvement.
Kanban; Pull system, that is when an order is actually generated. Reducing inventory holding etc.
JIT: Just in Time,in manufacturing and other industries where orders have been place a request for parts or services is generated.
Waste: Also known as Muda. A useful acronym T.I.M.W.O.O.D. Transport, Inventory, Motion, Waiting, Overproduction, Over-processing and Defects.
Value Stream Mapping: Determining the value added to a product as it goes through a manufacturing process.
Balanced production: When all operations produce at the same cycle time.
Where to from here?
Don’t make the fatal mistakes that most organisations make and that is use an unplanned process and almost pick and choose what they apply Lean to. Think about it carefully collaborate with the team and do the things that will give you the fastest most sustainable results. It is a change process that works with other change processes like ADKAR.
5 Rules To Follow
- Specify Value: Your focus is on the end user, never the shareholder, manager, senior managers or politics. The focus is about creating value for the end user and in turn as a consequence you’ll create a competitive advantage.
- Identify the value stream: identity how value is delivered in the product or service. Where does it add value to the the product or service that is valued by the end user.
- Flow: You need to complete steps 1 and 2 before you create a flow of what it will look like.
- Customer Pull: Enable the customer like in Kanban to pull the product from you in other words create enough demand that the customer is chasing the product or service, rather than pushing the product onto the customer.
- Pursue Perfection: Constantly seek to get the product or service better and better.
Look around where you are. There are a myriad of things that have to be solved. What are the things that will add real value to the end user and start there. Process map the current process so you can clearly see where waste occurs and check the assumptions you’re making. Remember anything you change will have repercussions somewhere in the business check the interdependencies. If this does work incrementally, complete a Kaizen Blitz(start from scratch).
Remember your value to your organisation is the way in which you can deliver real and sustainable value.